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The cancellation of bookings made directly through Cerrano Services is free up to 7 days before arrival.
If the cancellation occurs from the 7th day onwards, the customer will be required to pay the following penalties:
100% of the entire booking amount.
This penalty is also valid if the customer interrupts the stay that has already begun.
For all cancellations up to 7 days before arrival, a refund can be requested:
- For the cancellation of reservations confirmed by credit card as a guarantee it will not be necessary to do anything else. Our system will delete the credit card details provided together with the cancellation.
- For reservations confirmed by paying 30% in advance with Stripe (payment system), Cerrano Services will issue a voucher of equal value valid for 12 months and transferable to third parties. For those who do not use the voucher in the following 12 months, Cerrano Services will refund the sum by bank transfer.
- For bookings confirmed by bank transfer with the payment of 30% in advance, Cerrano Services will issue a voucher / voucher of equal value valid for one year and transferable to third parties. For those who do not use the voucher in the following 12 months, Cerrano Services will refund the sum by bank transfer.
You can request a refund by sending an email to firstname.lastname@example.org. Indicate the reservation number in the confirmation e-mail.